State Farm® Insurance Agent Ramona Heiney
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Eric Gibson
November 5, 2025
5
out of
5
rating by Eric Gibson
"Ramona and her team are great to work with. Fair prices for coverage and always there when you need them!"
We responded:
"Thank you so much Eric. I very much appreciate you and Emily and the opportunity to help you with your insurance needs. "
Brittney Capeder
October 23, 2025
5
out of
5
rating by Brittney Capeder
"Ramona is always a great supporter of our schools and community!"
We responded:
"Thank you, Brittney! We love being involved in the local schools and having a small part in recognizing some of the exceptional students! "
Colbi Gastineau
October 22, 2025
5
out of
5
rating by Colbi Gastineau
"They are the best!!"
We responded:
"Thank you Colbi! You are always a joy to work with! "
Dawn Voyles
October 21, 2025
5
out of
5
rating by Dawn Voyles
"Friendly and easy to work with!!"
We responded:
"Thank you, Dawn, for your review! I have always enjoyed working with you and appreciate your loyalty to State Farm and my office. "
Rachel Adams
October 16, 2025
5
out of
5
rating by Rachel Adams
"I like this office. Abbey has been my point of contact and she’s always been friendly, prompt, and helpful. I’ve had to change my coverage a bit here and there due to owning different farm animals and it’s always been simple. They had the lowest prices available to me and I’ve stayed with them for the past 3 years."
We responded:
"Thank you Rachel for your 5-star review. Abbey is one of the best insurance professionals in the business and I am greatly blessed to have her as a part of my amazing team. We sincerely appreciate your business and appreciate your kind words. "
Anna Jones
October 15, 2025
5
out of
5
rating by Anna Jones
"I love this office. Everyone is very helpful, kind, considerate and responsive."
We responded:
"Thank you, Anna! We appreciate your business and hope you will also think of us as the best insurance agency around! We will continue to work hard to provide exceptional service to our customers. "
Catina Weaver
October 2, 2025
5
out of
5
rating by Catina Weaver
"Great friendly service! Fast and to the point! Got me an affordable policy!"
We responded:
"We appreciate helping you with your property insurance and the 5star rating. We work very hard to be the best insurance agency around. Thank you! "
Lola Camp
September 22, 2025
5
out of
5
rating by Lola Camp
"Very informative made it so I better understand my coverage."
We responded:
"Thank you for your kind words. We work hard to take exceptional care of our customers and glad you have a greater understanding of your coverage. Your business is greatly appreciated! "
Rachael Weber
September 10, 2025
5
out of
5
rating by Rachael Weber
"We had the best experience dealing with Brittany!! She made getting insurance easy! She's the sweetest person and has patients out of this world! Hands down the best experience!"
We responded:
"Rachael, we are so happy to help you with your auto insurance needs and glad you had an excellent experience with Brittany. She is a great part of my amazing team. We sincerely appreciate your business and look forward to working with you for many years to come. "
Melissa Jessop
September 5, 2025
5
out of
5
rating by Melissa Jessop
"Agent was very friendly and helpful with all my insurance needs"
We responded:
"Thank you so much for your 5-star review and kind words. We greatly appreciate your business! "
Craig King
August 14, 2025
5
out of
5
rating by Craig King
"Recently had the loss of a truck and a camper. We dealt primarily with Kate. Two claims at once was a little challenging for us but the State Farm offices in West Plains and elsewhere just took it in stride. Kate was helpful in getting information to the appraisers which was especially important with this type of travel trailer. A good experience."
We responded:
"Craig, thank you so much for your kind words. Claims are always stressful, but my team works hard to make it as easy as possible. Kate is great and an amazing advocate for our customers. Thank you so much for your 5star review and your many years of business with our office. "
Heather Bunch
August 9, 2025
5
out of
5
rating by Heather Bunch
"Ramona and Brittany did an excellent job for us. We are pleased with the ease of the process of switching to a new insurance company, and the attractive price for our farm and vehicles. I would rate the office and these agents 10/10 and recommend them to everyone."
We responded:
"Thank you, Heather! We are so glad to be able to help you with your farm and auto insurance needs. We will do our best to take excellent care of you and your family and sincerely appreciate your business and kind words! "
chrystal sikes
July 2, 2025
5
out of
5
rating by chrystal sikes
"Friendly, always there to answer questions and willing to explain."
We responded:
"Thank you so much for your 5-star review. We sincerely appreciate your business! "
Dawn Butts
July 2, 2025
5
out of
5
rating by Dawn Butts
"I changed days and time's a few times. Everyone is sweet. Explained everything to us."
We responded:
"Thank you for your kind words and 5star rating. We work very hard to provide exceptional customer service and appreciate your business. "
DdTRUE REVIEWS
July 2, 2025
5
out of
5
rating by DdTRUE REVIEWS
"This is the best State Farm agency I have ever been privileged to do business with! State farm, give them another award. They deserve it. I am not kin to anybody that works there. I just appreciate a good job."
We responded:
"Thank you so much for your kind words. My team works very hard to provide exceptional customer service. We value your business and the opportunity to work with you. "
Alex Eggert
June 4, 2025
5
out of
5
rating by Alex Eggert
"Ramona and her team are friendly, knowledgable, and will go above and beyond to answer any questions you may have about insurance! Any time I visit to review my policies with State Farm, they always make me feel valued as a customer by taking time to explain what coverage options are available. They have always been extremely helpful through any claims I have had to file in the past due to hail. I highly recommend visiting Ramona and her team with State Farm for your insurance needs!"
We responded:
"Alex, thank you so much for your review. We greatly value your business and the opportunity to work with you for all of your insurance needs. Your recommendation and kind mean the world to us. "
Scott
April 1, 2025
5
out of
5
rating by Scott
"An amazing person to work with especially if you don’t want to spend an hour on the phone and get stuff done. Called me back when she said she would and has just an amazing personality. I more than likely will never change insurance companies again because of her. Thank you Brittany!"
We responded:
"Scott, thank you so much for your 5star review. We are so happy to have you with our office and glad to hear you had an amazing experience with us. Brittany is a wonderful asset to the agency, and we all strive to provide exceptional customer service. "
Melodie Gaither
March 13, 2025
5
out of
5
rating by Melodie Gaither
"These ladies were so kind and professional. They were able to save me hundreds of dollars and I am very confident in my coverage. I used my previous insurance company for years but I was happy to switch!"
We responded:
"Thank you for your kind words and review! We are so appreciative of your business and also very happy we were able to save you some money. "
Paul Pettit
March 13, 2025
5
out of
5
rating by Paul Pettit
"Brittany was very helpful with the insurance policies and the phone app. Look forward to future help from her."
We responded:
"We are so glad we were able to help you with your insurance needs. Brittany is an amazing asset to my team, and we will all work hard to take exceptional care of you! "
Madyson McClellan
March 13, 2025
5
out of
5
rating by Madyson McClellan
"Great service and saved me a ton"
We responded:
"Thank you for your 5star review! We sincerely appreciate your business and kind words! We will work hard to take exceptional care of you and your families insurance needs. "
Lisa Gilpin
February 27, 2025
5
out of
5
rating by Lisa Gilpin
"Excellent service and a quick reminder to come by to sign papers. Very nice people there and it didn't take long to get a quote either! I didn't feel rushed and they explained everything to me about any concerns thatci had and have never had this kind of service plus they saved me money and being on a fixed income this was very important for me!!! 😊"
We responded:
"Lisa, thank you for your kind words. We greatly value your business and look forward to taking care of your insurance needs for many, many years to come. "
Ryan Deckard
February 25, 2025
5
out of
5
rating by Ryan Deckard
"She took great care of us. Very professional and I highly recommend."
We responded:
"Thank you, Ryan. We greatly appreciate your business and glad we could save you a significant sum of money. We will do our very best to provide you and your family exceptional customer service. "
Denise Penn
February 4, 2025
5
out of
5
rating by Denise Penn
"Abbey did a tremendous job in quickly providing an estimate of our policy changes and pricing that wasn't too costly or complex. We appreciate all her hard work and efforts."
We responded:
"Denise, thank you for your 5-star review! We appreciate your business and loyalty to our office. Abbey is amazing and she and the rest of my team are always available to provide exceptional service to you! Thank you again! "
Anissa Stephens
February 3, 2025
5
out of
5
rating by Anissa Stephens
"All the staff at the office are friendly and Abby always takes the time to explain everything in detail."
We responded:
"Anissa, thank you for your kind words. Your business is greatly appreciated! Abbey and all of my team do an excellent job of taking exceptional care of our customers. "
Trextin Voyles
February 3, 2025
5
out of
5
rating by Trextin Voyles
"From my experience, State Farm does a great job offering competitive prices with good customer service. Brittany Diamond in particular has been helpful answering my questions with a quick response time."
We responded:
"Trextin, thank you for your 5star review! We sincerely appreciate your business and your kind words. Brittany does an exceptional job of responding to customers to take care of their insurance needs and is an amazing part of my great team. "