State Farm® Insurance Agent Ramona Heiney
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Scott
April 1, 2025
"An amazing person to work with especially if you don’t want to spend an hour on the phone and get stuff done. Called me back when she said she would and has just an amazing personality. I more than likely will never change insurance companies again because of her. Thank you Brittany!"
"Scott, thank you so much for your 5star review. We are so happy to have you with our office and glad to hear you had an amazing experience with us. Brittany is a wonderful asset to the agency, and we all strive to provide exceptional customer service. "
Melodie Gaither
March 13, 2025
"These ladies were so kind and professional. They were able to save me hundreds of dollars and I am very confident in my coverage. I used my previous insurance company for years but I was happy to switch!"
"Thank you for your kind words and review! We are so appreciative of your business and also very happy we were able to save you some money. "
Paul Pettit
March 13, 2025
"Brittany was very helpful with the insurance policies and the phone app. Look forward to future help from her."
"We are so glad we were able to help you with your insurance needs. Brittany is an amazing asset to my team, and we will all work hard to take exceptional care of you! "
Madyson McClellan
March 13, 2025
"Great service and saved me a ton"
"Thank you for your 5star review! We sincerely appreciate your business and kind words! We will work hard to take exceptional care of you and your families insurance needs. "
Lisa Gilpin
February 27, 2025
"Excellent service and a quick reminder to come by to sign papers. Very nice people there and it didn't take long to get a quote either! I didn't feel rushed and they explained everything to me about any concerns thatci had and have never had this kind of service plus they saved me money and being on a fixed income this was very important for me!!! 😊"
"Lisa, thank you for your kind words. We greatly value your business and look forward to taking care of your insurance needs for many, many years to come. "
Ryan Deckard
February 25, 2025
"She took great care of us. Very professional and I highly recommend."
"Thank you, Ryan. We greatly appreciate your business and glad we could save you a significant sum of money. We will do our very best to provide you and your family exceptional customer service. "
Denise Penn
February 4, 2025
"Abbey did a tremendous job in quickly providing an estimate of our policy changes and pricing that wasn't too costly or complex. We appreciate all her hard work and efforts."
"Denise, thank you for your 5-star review! We appreciate your business and loyalty to our office. Abbey is amazing and she and the rest of my team are always available to provide exceptional service to you! Thank you again! "
Anissa Stephens
February 3, 2025
"All the staff at the office are friendly and Abby always takes the time to explain everything in detail."
"Anissa, thank you for your kind words. Your business is greatly appreciated! Abbey and all of my team do an excellent job of taking exceptional care of our customers. "
Trextin Voyles
February 3, 2025
"From my experience, State Farm does a great job offering competitive prices with good customer service. Brittany Diamond in particular has been helpful answering my questions with a quick response time."
"Trextin, thank you for your 5star review! We sincerely appreciate your business and your kind words. Brittany does an exceptional job of responding to customers to take care of their insurance needs and is an amazing part of my great team. "
Preston Grunden
February 3, 2025
"Affordable insurance very easy to deal with!!!!"
"Preston, thank you so much for your 5star review! We are so happy to help you with your renters and auto insurance needs. We will work hard to take excellent care of you! "
Janet Harrison
January 20, 2025
"I appreciate my State Farm! Always helpful, always caring and kind. I trust they are looking out for my best interest."
"Aww! Thank you, Janet. You know we think the world of you and Craig and greatly value your business and friendship. "
Randy Coble
January 11, 2025
"I have been with State Farm most of my life. Ramona and her staff has always been there for us like a good neighbor hahaha."
"Randy, thank you for your 5star review and kind words. We are glad to be your good neighbor! Your business is much appreciated! "
Reuben Hendricks
December 23, 2024
"Very good customer service and product representation. Our family is very happy to be doing business with them!"
"Thank you Reuben! We greatly value you and your family's business! Thank you for your kind words and 5-star review. "
Christina
December 20, 2024
"Great service. Staff is so nice and helpful. Definitely recommend."
"Thank you so much! We greatly appreciate your business and your 5star review! "
Beverly Ray
December 18, 2024
"They were friendly and affordable which was the main thing but amazing service all the way around checked all the boxed for great insurance"
"Oh wow! Such a kind review! We greatly appreciate your business and will do our very best to continue exceptional customer service. "
David Landry
December 16, 2024
"Ms. Heiney is very informative & knowledgeable. She takes time to answer all questions. All staff are very friendly & professional."
"Thank you for your 5star review! We greatly appreciate your business and the opportunity to work with you for all of your insurance needs. If you need any assistance in the future don't hesitate to reach out. We are here to help! "
Craig King
December 16, 2024
"Recently had the loss of a truck and a camper. We dealt primarily with Kate. Two claims at once was a little challenging for us but the State Farm offices in West Plains and elsewhere just took it in stride. Kate was helpful in getting information to the appraisers which was especially important with this type of travel trailer. A good experience."
"Craig, thank you so much for your kind words. Claims are always stressful, but my team works hard to make it as easy as possible. Kate is great and an amazing advocate for our customers. Thank you so much for your 5star review and your many years of business with our office. "
Tina Seamon
November 15, 2024
"Brittany D. was very professional, quick response with quotes, very easy to talk to and answered all my questions. I appreciate her for being courteous and honest with our insurance needs. I would recommend Brittany to anyone. Thank you for all your help! She deserves the 5 🌟 and more."
"Tina, thank you so much for your kind words and 5-star review. Brittany is an awesome part of my amazing team. We are so glad to help you with your home and auto insurance needs. Your business is greatly appreciated!! "
Google Sucks
November 12, 2024
"Brittany was very helpful and friendly, and made it super easy to get my policies set up over the phone - and for less than I used to pay!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Brittany and all of my team will take great care of you! We sincerely appreciate your business. "
Roger Howe
November 12, 2024
"Excellent"
"Thank you for your kind review. We greatly appreciate your business and helping you with your insurance needs. "
Emma Collins
November 4, 2024
"I have a wonderful insurance company, State farm. They are great. They spend time to get to know the person you are and what your needs are. Thank you so much."
"Thank you, Emma. It was so great to visit with you yesterday and your business is truly appreciated. We hope to help you with your insurance needs for many years to come! "
Angela Johnson
November 4, 2024
"Great service ! Always knowledgeable and quick to respond."
"Thank you, Angela! We always value your business and all the years you've allowed us to help you and your family with their insurance needs. We greatly appreciate the 5star review! "
Ben Bird
October 31, 2024
"They were super friendly when working with us. It was a very smooth process."
"Thank you Ben for your 5star review! It is greatly appreciated, and we do work very hard to take excellent care of our customers. "
Missy Gastineau
October 1, 2024
"Very helpful and they are quick to get back with you!"
"Thank you, Missy, for your 5star review. We are so happy to help you with all of your insurance needs. Your business is greatly appreciated. My agency will work hard to take excellent care of you and your family. "
Jana Mayle
September 30, 2024
"It was so quick and easy. Brittany was very helpful too"
"Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience with us. Brittany will be delighted to know that she was able to assist you effectively. If you need any further assistance or have any other feedback, please don't hesitate to reach out. We sincerely appreciate your business! "